How Has Enterprise Rent-a-Car (Erac) Defined Its Service Differently Than That of...

Q1: How has Enterprise hire gondola (ERAC) defined its help differently than that of the exemplary national car rental company? Enterprise Rent-A-Car (ERAC) defined its service differently by a tote up of approaches that differs them from their competition. One of their approaches to car rental industry is their business school of thought of placing customer first then employees, which they put a volume of effort into recruiting, hiring and training. With satisfied customers, they will be sure to get on back and with employees who are happy, well informed, and part of a team atmosphere, they will provide the best service possible. ERAC has a service package that focuses on three key benefits for the customer. The first is the thingumabob of having nearby locations for picking up and dropping off customers at their destinations free of charge. The second is the excellent rates and lastly, the wide mixture of vehicles they offer for every occasion. Unlike the typical national car rental, ERAC place attention on the local rental segment. They do not concentrate on the suits & nigglings of business and spend segment like those established companies.

They now consist of replacement segment, which is for customers that needs a car because of accident or a routine maintenance, and the discretionary segment that is catered for customer on short business trip and leisure trips or other spare occasions. And they emphasize a agglomerate on the pickup and overlook components of its service to differentiate them from their competitors. Q2: What features of its business concept allow ERAC to grapple effectively with the existing national rental car companies? As mentioned in the previous question, ERAC put in a lot of effort into recruiting, hiring and training their staffs. In fact, they have a integrating of an unusual practice of hiring and a rather strict promotion-from-within that set about the companys culture. They have a non-traditional way of recruiting its employees. They are... If you regard to get a full essay, order it on our website: Orderessay

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